Privacy Policy

Your privacy is paramount to us. Learn how we protect and handle your personal information while helping save lives.

Last updated: October 20, 2025

Introduction

Saathi (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our blood donation companion application and related services.

Information We Collect

Personal Information

  • Name, age, and contact information
  • Blood type and medical history relevant to donation
  • Location data (with your consent) for donor matching
  • Government-issued ID for verification purposes
  • Emergency contact information

Usage Information

  • Donation history and frequency
  • App usage patterns and preferences
  • Communication records with other users or support
  • Device information and technical data

How We Use Your Information

Primary Purpose: Saving Lives

Your information is primarily used to connect you with blood donation opportunities and emergency requests in your area, facilitating life-saving medical procedures.

Specific Uses Include:

  • Matching donors with recipients based on blood type and location
  • Sending emergency notifications for urgent blood requests
  • Verifying donor eligibility and maintaining safety standards
  • Tracking donation history for health and safety purposes
  • Improving our services and user experience
  • Communicating important updates and safety information

Information Sharing and Disclosure

We Never Sell Your Data

Saathi does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.

We May Share Information:

  • With verified medical professionals and hospitals for emergency requests
  • With other donors only when you initiate or consent to communication
  • With our verified partner organizations for blood drives
  • When required by law or to protect safety and security
  • With service providers who help us operate the platform (under strict agreements)

Your Privacy Controls

Profile Visibility

Control who can see your profile information and donation history. Set your profile to public, private, or emergency-only visibility.

Location Sharing

Choose when and how your location is shared. You can enable location for emergencies only or disable it completely.

Communication Preferences

Set your notification preferences for different types of requests and choose how others can contact you.

Data Access & Deletion

Request a copy of your data or delete your account at any time through your profile settings or by contacting us.

Mobile App Users: You can find the delete account option in the Settings section of the Saathi mobile app. For detailed information about the account deletion process, visit our Account Deletion Guide.

Data Security

We implement industry-standard security measures to protect your personal information:

  • End-to-end encryption for sensitive data transmission
  • Secure servers with regular security audits and updates
  • Multi-factor authentication for account access
  • Regular data backups with encrypted storage
  • Limited access to personal data on a need-to-know basis
  • Compliance with international data protection standards

Children’s Privacy

Saathi is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

International Users

If you are accessing Saathi from outside Nepal, please note that your information may be transferred to, stored, and processed in Nepal where our servers are located. By using our services, you consent to this transfer and processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or email. Your continued use of Saathi after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Your Privacy, Our Priority

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